Shipping policy
Shipping Policy
Thank you for shopping with ShaveHeal. Below you’ll find important information regarding shipping, delivery timelines, and order processing.
Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Please note that during launches, promotions, holidays, or high-volume periods, processing times may be slightly extended.
Shipping Rates
- Flat Rate Shipping: CAD $6 on all orders under CAD $100
- Free Shipping: Available on all orders over CAD $100 within Canada
Shipping rates for international orders are calculated at checkout based on destination and carrier rates.
Estimated Delivery Times
Canada
- Standard Shipping: 2–7 business days
United States
- Standard Shipping: 5–10 business days
International
- Delivery times vary depending on destination and customs processing.
Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs, or other unforeseen circumstances.
Tracking Information
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery status.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout. ShaveHeal is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us at [your email address] and we will do our best to assist you.
Customs, Duties & Taxes
International customers may be responsible for customs fees, duties, or taxes charged by their country. These fees are not included in the order total and are the responsibility of the customer.
Contact
If you have any questions regarding shipping, please contact us at:
Email: info@shaveheal.com
Website: ShaveHeal